Careers and Benefits

• Complete on-site system installation, performance qualification, preventive maintenance (PM), troubleshoot, and repair in a timely manner.

• Communicate with customers in advance to successfully prepare for on-site system installation.

• Provide prompt and thorough follow-up with customers after each field service visit.

• Complete field installation documents, PM Checklist, and service repair reports diligently.

• Manage service parts inventories efficiently.

• Assist in investigating mechanical, electrical, optical, and software issues for Failure Modes and Effects Analysis (FMEA) and implement Corrective Action Preventive Actions (CAPA).

• Provide constant customer feedback for product improvement.

• Ensure high quality service is provided to both external and internal customers for continued success and satisfaction.

Education: BS/BA, AA/AS degree in Electrical or Mechanical Engineering or related degree. Technical Military experience and/or job experience can substitute for degree

• Field Service Engineer with 3+ years of experience is highly preferred.

• Prefer working in Life Science, Medical Device, or related fields.

• Hands-on experience with liquid handling robot and/or optical detection systems are highly desirable.

• Exceptionally organized to prioritize multiple tasks efficiently.

• Manage and maintain proper field service records diligently.

• Detail oriented to analyze and troubleshoot complex system level issue effectively.

• Strong interpersonal skills with an outgoing personality to build excellent customer relationships are essential.

• Strong time management skills can work well under pressure to meet customer/company deadlines.

• Collaborates with others in a team-oriented environment.

• Excellent written and verbal communication skills.

• Capable MS Office, CRM and appropriate software skills required.

• Must be able to travel overnight up to 70% of the time.

• Required valid Driver’s License with safe driving record.

• Develop brand/market awareness of ABC

• Strategize with management to successfully launch the MDx3000 and BioCode GPP kits into region upon FDA clearance

• Identification of Strategic Early adopters for product Evaluations with achievement of Sales Objectives in mind

• Coordination with TS for Instrument placement/training prior to launch

• Accurately maintain and update territory records

• Reports Competitive intelligence routinely

• Utilizes Sales tools provided i.e SalesForce for opportunity/forecasting management

• Will assist in hiring and management of Account Managers when added to the region

• Minimum travel up to 75%

• Controls expenses

• Compliance with Organizations Policies as outlined in the manual

Experience/Requirements:

• 5-10 years minimum of Molecular Sales into the Clinical Market

• Previous Management experience preferred